Can an independent repairer perform a logbook service on a vehicle under warranty?

The short answer is ‘Yes’. An independent repairer (ie: one not affiliated with a manufacturer’s network) can do a logbook service on a vehicle under warranty. There are however some conditions depending on the type of warranty.

Logbook services

Independent repairers can complete a logbook service without voiding manufacturers warranty as long as they meet the warranty requirements.

Common requirements for a logbook service to maintain manufacturers warranty are that:

  • servicing is carried out by qualified staff
  • repairs are completed to manufacturer standards
  • parts used are manufacturer approved and meet original equipment manufacturer (OEM) standards
  • the service is registered and stamped in the log book.

Manufacturers warranty explained

A manufacturer’s warranty is where the vehicle manufacturer promises consumers that:

  • the vehicle will be free from defects for a certain period of time.
  • defects will entitle the consumer to repair, replacement, refund or other compensation.

The manufacturer’s warranty may set out requirements that consumers must comply with.

Consumers are encouraged to check and ensure that they are aware of the requirements of their vehicles manufacturers warranty.

Warranties offered by dealers

Motor vehicle dealers sometimes offer their own extended warranties on new vehicles. These usually kick in at the completion of the manufacturer’s warranty.
A common requirement of these warranties is that the vehicle must be serviced by the dealer offering the warranty. If this is a requirement of a dealer’s extended warranty, an independent repairer will void the warranty if they service the vehicle.

Warranty claims

Warranty claims may be made when a vehicle has not met the promise of a manufacturers warranty and the consumer is entitled to repair, replacement, refund of compensation.

All repairs under a warranty claim must be completed by an authorised dealer and repairer.

Electronic logbooks

Where a vehicle has an electronic logbook an independent repairer may not be able to access it.

They can still complete a logbook service.

Usually independent repairers will have their own paperbased logbooks which can be marked and stamped to maintain manufacturers warranty.

Choose an MTA WA Member

Look for the MTA WA sign when choosing a business to meet your motoring needs. MTA WA members are highly trained people who care about their customers. In fact MTA WA members agree to abide by the Association’s Customer Code of Ethics.

When you choose an MTA WA member you can be confident that they:

  • are a licenced, reputable business
  • employ qualified trades people
  • will provide trustworthy advice and
  • excellent customer service.

About the Motor Trade Association of WA

Established in 1934, the Motor Trade Association of Western Australia (MTA WA) has spent decades advocating for the motor industry and assisting members in running and growing their business. The Association is the peak industry group for the Western Australian motor industry and represents thousands of businesses. 

This information is provided by the Motor Trade Association of WA as general advice only. For more information on the Australian Consumer Law go to www.accc.gov.au.

Download

Download this information sheet as a PDF.

Disclaimer: This material is not and should not be regarded as legal advice. Consumers should seek their own legal advice where appropriate.

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