"As you are aware the new Code came in to effect nationally on Monday 1st May 2017. These AMBRA branded IDRs were rebuilt with the grateful assistance of the VACC. Each IDR form designed for member use is linked to the relevant clauses within the 1 May 2017 Code.
"Each legitimate IDR submission using the AMBRA IDR builder and following the guidelines are presented to This email address is being protected from spambots. You need JavaScript enabled to view it. which are then processed and registered with the CAC via idr.abrcode.com.au.
Repairers can also lodge IDRs direct using www.abrcode.com.au
The data collected using the AMBRA IDR builder is highlighting those issues at most concern which are then presented to the Code of Conduct Committe (CAC) for balanced considerations in effecting further efficient amendments for review, ultimately helping drive the industries interests for an more effective national code .
"AMBRA would like to acknowledge past CAC representatives and the current representatives who are to be applauded with their commitment to raising the bar of the industry to becoming more transparent ultimately driving a consumer confidence in a healthy competitive Body Repair Industry.
Current CAC representatives are:
- The Motor Trades Association of Australia (MTAA): Graham Judge from NSW, Ben Kunstler from VACC and Jeff Williams AMBRA Chairman
- The Insurance Council of Australia (ICA): CAC Chairman Peter Hartman from Alliance, Brett Wallace from Suncorp, Stephen Palmer from IAG
AMBRA/MTA WA branded IDRs available
MTAWA/AMBRA has prepared a set of pre-built kits for specific breaches which seem to be occurring frequently across our membership. Each pre-built template includes the arguments mounted to support your claims based on feedback we have received from our members during the recent ‘road trip’ IDR information sessions. This means you don’t need to write anything to support your complaint.
Body Repairers are encouraged to look at the IDR Builder's below and familiarise themselves with two sections in particular:
- The Problem You Have
- Alleged Breaches.
Before completing an IDR please contact BRD Division Manager, Marie Donato on 9233 9800 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
- MTAWA IDR Builder – Timeliness Breach (Assessment Delays) - Instructions – Once opened also tag the following clauses within the IDR Builder, Clause(s): 9.3, 9.5 in addition to including the repair, insurer and vehicle details.
- MTAWA IDR Builder – Timeliness Breach (Authority to Repair Delays) - Instructions – Once opened also tag the following clauses within the IDR Builder, Clause(s): 9.3, 9.5 in addition to including the repair, insurer and vehicle details.
- MTAWA IDR Builder- Failure to Pay for Preparation of Requested Estimate - Instructions – Once opened also tag the following clauses within the IDR Builder, Clause(s): 4.2 (a) (iv); 4.2 (b) (i) (ii) (iii) and Clause 8.1 in addition to including the repair, insurer and vehicle details.
- MTAWA IDR Builder – Payment Breach Unfair Cash Settling - Instructions – Once opened also tag the following clauses within the IDR Builder, Clause(s): 4.2 (a) (iv); 8.1 in addition to including the repair, insurer and vehicle details.
- MTAWA IDR Builder - Fair Repair Estimates & Authorisation Breach - Instructions – Once opened also tag the following clauses within the IDR Builder, Clause(s): 4.2 (b) (ii); 6.3 and 7.4 in addition to including the repair, insurer and vehicle details.
- MTAWA IDR Builder - Fair Freight Estimates Breach - Instructions – Once opened also tag the following clauses within the IDR Builder, Clause(s): 4.2 (b) (i); Clause 6.3 and 9.2 (a) (b) in addition to including the repair, insurer and vehicle details.
- MTAWA IDR Builder - Second Competitive Estimate Breach - Instructions – Once opened also tag the following clauses within the IDR Builder, Clause(s): 4.2 (b) (i) (ii); 6.1 (a), 6.2 (a) (b) 6.3 in addition to including the repair, insurer and vehicle details.
- MTAWA IDR Builder - Parts Policy Breach - Instructions – Once opened also tag the following clauses within the IDR Builder, Clause(s): 4.2 (b) (i) and 9.2 (a) (b) in addition to including the repair, insurer and vehicle details.
- MTAWA IDR Builder - Unsafe or Unroadworthy Vehicle Breach - Instructions – Once opened also tag the following clauses within the IDR Builder, Clause(s): 4.2 (b) (v) in addition to including the repair, insurer and vehicle details.
- MTAWA IDR Builder - Vehicle Removal Breach - Instructions – Once opened also tag the following clauses within the IDR Builder, Clause(s): 4.2 (b) (iv) in addition to including the repair, insurer and vehicle details.
- MTAWA IDR - All Purpose Multi Builder - You can use it to breach Insurers who break the Motor Vehicle Insurance Industry and Repair Industry Code of Conduct across a range of clauses and sub-clause not captured above in the pre-built kit.
More Information
Contact Division Manager Marie Donato on 9233 9800 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
