Shipping/Security and Refund Policy

Shipping Policy

We ship all goods via Australia Post normal postal service. Shipping charges can be influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. We only ship goods within Australia.

Delivery Policy

All goods ordered using our online system will be shipped within 2-3 business days for Metropolitan areas, allow an additional 1-2 days for country deliveries. Please note public holidays may delay orders.

Security Policy

When purchasing from the Motor Trade Association WA or Automotive Institution of Technology Incorporated your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact the MTA WA on +61 8 9233 9800 or email [email protected] 

Refund Policy

Stationery:

Please choose carefully as we do not provide refunds on stationery unless goods arrive damaged or incorrectly described on the website. Inspection by MTA WA staff will be required before any refund will be considered.

Online Training Courses:

There are no refunds for any online training courses.

In-House Training Courses (excluding Air Conditioning Courses):

If notice is given to the MTA WA at least 7 days prior to the course commencement date, a 100% refund will be offered. If notice is given 7-4 days prior to the course commencement date, a 50% refund will be offered. If notice is given less than 4 days prior to the course commencement, there will be NO refund. If the course is full at the time of booking, you will be advised of another date.

In-House Air Conditioning Course Refund & Re-Scheduling Fee:

If you re-schedule or cancel 4 (or more) weeks prior to the course commencement date, you will be required to pay $150 (administration fee). If you cancel/re-schedule within 4 weeks of the course commencement date, you will lose 50% of the course cost.